Terms and Conditions
Effective Date: 1st of November 2025
Introduction
Welcome to Dorset Brightview. By booking or using our services, you agree to the following Terms and Conditions. Please read them carefully prior to your service.
Services Provided
Dorset Brightview offers professional exterior cleaning services on a 4-weekly or 8-weekly schedule, as well as one-off cleans upon request.
Our services include:
- Window cleaning
- Gutter clearing
- uPVC cleaning
- Conservatory cleaning
Minimum Charge
A minimum service charge of £18 applies to all visits, regardless of property size or scope of work.
24-Hour Clean Guarantee
We pride ourselves on delivering high-quality results. If you are not completely satisfied, please notify us within 24 hours of your clean.
We will return and re-clean the affected area free of charge.
Requests made after 24 hours will not be eligible.
Scheduling and Delays
We aim to maintain consistent 4-weekly and 8-weekly schedules. However, delays may occasionally occur due to weather, staffing, or larger projects.
In such cases, your clean may be postponed but will not exceed one week delay.
Property Access
Customers must ensure safe and clear access to the property on the scheduled day of service.
If access is unavailable and no prior notice has been given, the full service charge will still apply.
Cancellations & Skipped Cleans
We require at least 24 hours’ notice for cancellations or rescheduling.
- No access without notice will be charged in full
- Repeated cancellations may result in removal from our round
Payments
Payment is due within 7 days of the service date.
Preferred method: Bank transfer or Cash
Late payments may result in:
- Suspension of services
Liability
While every care is taken, Dorset Brightview is not liable for pre-existing damage to property or fixtures.
Any accidental damage must be reported within 24 hours of the service.
Changes to Terms
Dorset Brightview reserves the right to update these Terms and Conditions at any time.
Any changes will take effect immediately once published.
Contact Information
If you have any questions, please get in touch:
Dorset Brightview
📧 Email: info@dorset-brightview.com
📞 Phone: 07933 843138
Thank you for choosing Dorset Brightview — delivering a brighter finish, every time.