🧽 General Service Questions
- How often should I have my windows cleaned? 1-2 Months.
- Do you clean both the inside and outside of the windows? Yes.
- Can you clean windows on upper floors or hard-to-reach areas? Yes, 3/4 stories High.
- Do you clean window frames, sills, and doors as well? Yes, all are included.
- What types of properties do you clean (homes, shops, offices, etc.)? All types.
- How long does a typical window clean take? A typical window clean takes 30 to 60 minutes, depending on how many windows there are and how big the property is.
💧 Equipment & Method
- What cleaning method do you use, traditional or water-fed pole system? Outside Water Fed Pole System and Inside Traditional.
- Do you use ladders? No, we don’t. We use water-fed poles that can extend up to 40 feet (3/4 stories), allowing us to clean entirely from ground level.
- Do you use pure water? Yes, Spotless Water supplier of ultra-pure water.
- Will the water leave any streaks or spots? No, the water has zero PPM, leaving nothing behind.
- Is your equipment safe for use around plants, pets, and children? Yes, ultra-pure water is safe.
- Do you work in the rain or bad weather? Yes, Rain does not affect the outcome when using pure water.
💳 Payments & Scheduling
- How do I pay for my window cleaning? Via GoCardless, BACS or Cash.
- Can I set up automatic payments? Yes, by setting up a GoCardless account.
- Do I need to be at home when you clean? No, you don't.
- Can I cancel or reschedule a clean? Yes, but please allow plenty of notice.
- What’s your notice period for cancellations? 48 Hours as a minimum.
- Do you send reminders before each visit? Yes, 24 Hours before we carry out our service.